To obtain a refund of a product, you must first return it to us within a period of 14 days after receipt by complying with the conditions for returns available here. 

You can send your return request to help@thesneakerdoctor.com. We will send you the return procedure as well as a link allowing you to print out your return slip with postage paid to your e-mail address.

Once received, your return will be processed by our team. We will proceed to refund your product provided that it has not been worn (not 1 single mark on the shoe), that it is returned with the original packaging and all accessories.

Once the return has been validated, the refund will appear within 24 to 48 hours on the payment method used when ordering.

You can request a refund of a product if it has not yet been shipped (if you have not received an e-mail containing a tracking number). In this case, you must send your cancellation and refund request by e-mail to help@thensneakerdr.com. If your product has already been shipped, you must wait until you receive it and then make your refund request by e-mail and return the product.