From your “My account” area, the status of your order remains as ” “…”.being processed“until it is delivered. Once your product has successfully passed our control process, it is put back in its original packaging, packaged in our packaging and then shipped by DHL Express. You will then receive an e-mail with a link to a tracking number (tracking) which allows you to follow its progress. After reception of this e-mail, the delivery is carried out in the 2 following working days. If you are not at home on the day of delivery, DHL Express can offer to reschedule a delivery, hand your package to a trusted neighbor or a relay point near you.

Time limits may be exceeded depending on market conditions or the carrier. If this is the case, please do not hesitate to send us an e-mail to the following address For a better handling of your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.