If you have not yet received your tracking number from our DHL carrier, it means that your order has not yet been shipped and is either on its way to our premises or is in the process of being authenticated. As soon as it is handed over to our DHL carrier, you will automatically receive an e-mail containing the tracking number and a link to track your order.

Our order processing times are 1 to 5 working days (excluding weekends and holidays). It is possible that they may be exceeded depending on the economic situation, the availability of the product or the carrier. If this is the case, please do not hesitate to send us an e-mail at help@thesneakerdoctor.com. For a better handling of your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.